We care about your privacy and we think it is important that you always know what information we obtain about you in the context of your use of Sabine Roemers' website (available at www.shop.sabineroemer.com, including any purchases or associated activities undertaken by you whilst using the website (the "Services") and what that information is used for.
You generally have the option of not identifying yourself or of using a pseudonym when dealing with us, except where this is impractical (for example when you shop online with us) or where certain laws or a court order provides otherwise.
IF YOU DO NOT AGREE WITH OUR POLICIES AND PRACTICES, DO NOT VISIT OUR WEBSITE OR USE THE WEBSITE SERVICES.
Who we are
We are an organisation who sell luxury jewellery.
We are the entity described in 1Schedule as the entity registered in your country of residence (hereinafter: "Sabine Roemer" "we" or "us").
We are the provider of the Website and the Services and the organisation responsible for the personal data collected about you as part of your use of the Website and the Services within the meaning of applicable data protection and privacy laws.
How to contact us
You can get in touch with our dedicated privacy contacts with any queries or complaints regarding your data.
How we get information and what data we collect
We collect certain information about you when you sign up to our services or use our website.
When you (i) use the Services, (ii) visit our Website, (iii) sign-up for our newsletter, (iv) book an appointment with us or (v) contact our customer services department we may collect the following information from you directly:
your email address and phone number;
your IP address;
credit or debit card details; and
cookies referred to in the section on cookies below.
When you visit the Website our server will record your IP address together with the date, time and duration of your visit. An IP address is an assigned number, similar to a telephone number, which allows your computer to communicate over the Internet. It enables us to identify which organisations have visited the Website.
Why we collect, process and use your information
We use your data to provide you with the Services.
We use your data to provide you with the Services. We collect, process and use your personal data for the following purposes:
To provide you with the Services
to maintain updated customer accounts
to provide you with a personalised online shopping experience
to fulfil any enquiries you raise
to process your online orders
to communicate with you about your orders, and
We use your data for business administrative purposes.
For business administrative purposes
to facilitate our internal business administration, including maintaining proper business records
to administer databases (including our contacts database)
to establish and manage good relationships with you or the organisation with which you are associated
to investigate or respond to any incidents, complaints or grievances
to compile statistical data on the use of the Services to report on the cross section of people who use the Services, and
as part of our efforts to keep the Website and our physical and digital assets safe and secure.
We use your data to provide you with details of new products and services.
For marketing and promotion purposes
- to update you on our latest products and services which we think you may be interested in.
How long we keep your information forWe retain your personal data until you ask us to delete it or it is no longer necessary for the purposes described above.
Your rightsYou have various rights in relation to the data which we hold about you as described below. You can find out more about your rights by contacting the data protection authority in your jurisdiction (where applicable). Some of the rights described below are not legal rights in all jurisdictions, and we may not be legally required to comply with requests that you make in respect of these. We will comply with requests where we are required by law to do so, and where reasonable and practicable, we will also endeavour to meet other requests you make in respect of these rights. If we are unable to do so, then we will communicate this to you.
To get in touch with us about any of your rights under applicable data protection laws, please use the contact details set out in Schedule 1. We will seek to deal with your request without undue delay, and in any event within any time limits provided for in applicable data protection law (subject to any extensions to which we are lawfully entitled). Please note that we may keep a record of your communications to help us resolve any issues which you raise.
Right to object
This right enables you to object to us processing your personal data where we do so for one of the following reasons:
because it is in our legitimate interests to do so (for further information please see the section on the grounds for processing below);
to enable us to perform a task in the public interest or exercise official authority;
to send you direct marketing materials; or
for scientific, historical, research, or statistical purposes.
Right to withdraw consent
If we obtain your consent to process your personal data for any activities, you may withdraw this consent at any time and we will cease to use your data for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your data for this purpose, in which case we will inform you of this condition. You can withdraw your consent by updating your preferences in your account or by contacting our customer services department.
Right to access a copy of your data
You may ask us for a copy of the information we hold about you at any time, and request us to modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this unless permitted by law. If you request further copies of this information from us, we may charge you a reasonable administrative cost. Where we are legally permitted to do so, we may refuse your request. If we refuse your request we will always tell you the reasons for doing so.
Right to erasure
You have the right to request that we "erase" your personal data in certain circumstances. Normally, this right exists where:
The data are no longer necessary;
You have withdrawn your consent to us using your data, and there is no other valid reason for us to continue;
The data has been processed unlawfully;
It is necessary for the data to be erased in order for us to comply with our obligations under law; or
You object to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing.
We would only be entitled to refuse to comply with your request for erasure in limited circumstances and we will always tell you our reason for doing so. When complying with a valid request for the erasure of data we will take all reasonably practicable steps to delete the relevant data.
Right to restrict processing
You have the right to request that we restrict our processing of your personal data in certain circumstances, for example if you dispute the accuracy of the personal data that we hold about you or you object to our processing of your personal data for our legitimate interests. If we have shared your personal data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your personal data.
Right to rectification
You have the right to request that we rectify any inaccurate or incomplete personal data that we hold about you. If we have shared this personal data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete personal data to. Where we think that it is reasonable for us not to comply with your request, we will explain our reasons for this decision.
Right of data portability
If you wish, you have the right to transfer your personal data between service providers. In effect, this means that you are able to transfer the details we hold on you to another third party. To allow you to do so, we will provide you with your data in a commonly used machine-readable format so that you can transfer the data. Alternatively, we may directly transfer the data for you.
Right to complain
You also have the right to complain to your data protection authority (where applicable).
Sharing your information
We do not disclose personal information we collect about you, except as described in this Global Privacy Notice. We share personal information with service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics and marketing services.
In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, and (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
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Where we have obtained your consent to the extent required by applicable law, we use information collected through cookies, web beacons (including pixels and tags), web server logs and other automated means for the purposes described above.